Hambly Haulage ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hamblyhaulage.co.nz, use our earthmoving and transport services, or interact with us in any other way.
This policy complies with the Privacy Act 2020 (New Zealand) and applies to all personal information we collect about you.
We may collect the following types of personal information:
Contact Information: Your name, email address, phone number, postal address, and business details.
Business Information: Company name, ABN/IRD number, billing address, and authorised contact persons.
Project Information: Site addresses, project details, equipment requirements, and service specifications.
Financial Information: Credit account details, payment information, and transaction history.
Communication Records: Records of phone calls, emails, enquiries, and other communications with us.
Website Usage: IP address, browser type, pages visited, time spent on pages, and referral sources through cookies and analytics tools.
We collect information when you:
We use your personal information for the following purposes:
Service Delivery: To provide excavator hire, tipper services, transport services, and aggregate supply as requested.
Account Management: To set up and manage your trade account, process payments, and maintain customer records.
Communication: To respond to enquiries, provide quotes, send service updates, and maintain ongoing business relationships.
Business Operations: To schedule equipment, coordinate projects, manage our fleet, and deliver efficient services.
Legal Compliance: To meet our obligations under health and safety legislation, tax requirements, and other legal requirements.
Marketing: To send relevant information about our services, industry updates, and promotional offers (with your consent).
Website Improvement: To analyse website usage and improve our online services.
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: With trusted third-party contractors, suppliers, or service providers who assist in delivering our services (such as subcontractors or equipment suppliers).
Legal Requirements: When required by law, court order, or government authority, or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of business assets (with appropriate confidentiality agreements).
Safety and Compliance: With relevant authorities when required for health and safety compliance or Site Wise reporting.
All third parties we work with are required to maintain the confidentiality and security of your personal information.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, and maintain business records. Specific retention periods include:
Customer Records: Maintained for the duration of our business relationship and for 7 years afterwards for tax and legal compliance.
Financial Records: Retained for 7 years as required by tax legislation.
Project Records: Maintained for insurance and liability purposes as required by law.
Website Analytics: Typically retained for 2 years unless longer retention is required for business analysis.
When information is no longer needed, we securely delete or destroy it in accordance with our data retention procedures.
Under the Privacy Act 2020, you have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: In certain circumstances, you can request that we delete your personal information.
Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
Portability: You can request a copy of your personal information in a structured, commonly used format.
Objection: You can object to our processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Our website uses cookies and similar technologies to improve your browsing experience and analyse website usage. Cookies are small text files stored on your device that help us:
You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.
We use Google Analytics to analyse website traffic. This service may collect information about your use of our website, which is transmitted to and stored by Google. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.
With your consent, we may send you marketing communications about our services, industry updates, and promotional offers. You can unsubscribe from these communications at any time by:
Even if you opt out of marketing communications, we may still send you service-related communications necessary for our business relationship.
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Hambly Haulage
Phone: 021 821 705
Email: accounts@hamblyhaulage.com
Website: hamblyhaulage.co.nz
Privacy Officer
If you have a privacy complaint or concern that we have not addressed to your satisfaction, you can contact the Office of the Privacy Commissioner:
Privacy Commissioner
PO Box 10-094, Wellington 6143Phone: 0800 803 909
Website: privacy.org.nz
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.